FAQ
Q: How long does delivery take?
A: From the time you place your order, it takes 10–14 business days for delivery. This includes 3–4 days for processing and 4–7 days for shipping.
Q: Do you ship throughout India?
A: Yes, we offer pan-India delivery via our trusted courier partners.
Q: Can I cancel my order?
A: Yes, cancellations are possible within 24 hours of placing your order.
Q: Do you offer refunds?
A: Refunds are provided only for cancellations made within the specified time or for damaged items, subject to approval.
Q: How long does it take to get my refund?
A: Refund is processed within 5-7 business days after we receive and inspect the returned item. The credit appears according to your bank or payment provider's timelines.
Q: What if my item is damaged or incorrect?
A: Please email us at info@threadstories.store with your order ID and photos of the issue. We will resolve it by providing a replacement or an exchange.
Q: Can I change my shipping address after placing an order?
A: Address change is possible only before the order is processed. Email info@threadstories.store immediately with your order number to request a change.
Q: What happens if my package is returned to sender?
A: If a package is returned due to incorrect address or failed delivery attempts, we will contact you. Reshipment fee may be applied and will be communicated beforehand.
Q: How do I report a damaged or incorrect item?
A: Email photos and order details to info@threadstories.store within 7 days of receipt. We'll review and provide next steps for replacement or refund.
Q: How fast do you respond to customer customer support queries?
A: Our support team aims to respond within 24-48 hours. Response time may be longer during peak sale periods.
Q: Do you offer exchanges for size differences?
A: Yes - size exchanges are allowed if the item meets return eligibility (unused or in original condition). Exchanges are delivered within 10 business days once approved.