FAQ

Q: How long does delivery take? 

A: Orders are processed in 3–4 business days, with shipping taking an additional 4–7 business days. 

Q: Do you ship throughout India? 

A: Yes, we offer pan-India delivery via our trusted courier partners. 

Q: Can I cancel my order? 

A: Yes, cancellations are possible within 24 hours of placing your order. 

Q: Do you offer refunds? 

A: Refunds are provided only for cancellations made within the specified time or for damaged items, subject to approval. 

Q: What if my item is damaged or incorrect? 

A: Please email us at info@threadstories.store with your order ID and photos of the issue. We will resolve it by providing a replacement or an exchange.